Due to the customized and perishable nature of gift hampers, we follow a strict returns and exchange policy.

Unboxing Video Requirement (MANDATORY): Customers must record a clear unboxing video at the time of opening the package. This video is required for any claim regarding damage, missing items, or incorrect products.

Eligibility for Returns/Exchange:

• Damaged items
• Incorrect products delivered
• Missing items

Conditions:

• Claims must be raised within 24 hours of delivery.
• The unboxing video must clearly show the sealed package being opened.

Non-Eligible Cases:

• Change of mind
• Minor packaging variations
• Delay due to courier services

Resolution:

• Replacement will be provided where applicable
• Refunds (if approved) will be processed within 5–7 business days